Privacy Policy
Understanding how we collect, use, and protect your personal information
Information We Collect
We collect personal information that you voluntarily provide when requesting consultations, submitting inquiry forms, subscribing to communications, or engaging with our services. The types of information we collect depend on your interactions with our website and services, ensuring we can deliver relevant consultation experiences and respond appropriately to your inquiries.
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→Contact details including name, email address, phone number, and mailing address when provided through forms
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→Consultation preferences, property interests, and specific questions or concerns you share during inquiry processes
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→Communication records including email correspondence, form submissions, and consultation session notes for service delivery
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→Technical information such as IP addresses, browser types, device information, and website usage patterns through cookies
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→Payment information when processing consultation fees, handled securely through third-party payment processors
We do not intentionally collect sensitive personal information such as health records, financial account details, or government identification numbers unless specifically required for service delivery and explicitly authorized by you. Our data collection practices comply with Australian Privacy Principles and focus on gathering only information necessary for providing consultation services and improving user experiences.
How We Use Information
The personal information we collect serves specific purposes related to delivering consultation services, improving website functionality, and maintaining communication with clients and prospects. We use your contact details to respond to inquiries, schedule consultations, send requested information about services, and provide follow-up support related to consultations you've received. Information about your property interests and consultation preferences helps us tailor analysis and insights to your specific circumstances.
We may use aggregated, non-identifiable data derived from user interactions to analyze website performance, understand service demand patterns, and improve consultation methodologies. Technical information collected through cookies helps us optimize website functionality, enhance user experience, and identify technical issues affecting site performance. We do not sell personal information to third parties or use your data for purposes unrelated to consultation service delivery without explicit consent.
Your Privacy Rights
Under Australian privacy legislation, you possess specific rights regarding personal information we hold about you. These rights empower you to maintain control over your data and understand how we use information you've provided through our website and services.
Right to Access
You can request copies of personal information we hold about you and understand how it's being used.
Right to Correction
You can request corrections to inaccurate or incomplete personal information in our records.
Right to Deletion
You can request deletion of your personal information subject to legal retention requirements.
Right to Portability
You can request transfer of your data to another service provider in structured formats.
Information Sharing Practices
We do not sell, rent, or trade personal information to third parties for their marketing purposes. We may share information with trusted service providers who assist in operating our website, conducting business operations, or delivering consultation services, provided these parties agree to maintain confidentiality and comply with privacy requirements. These service providers may include website hosting companies, payment processors, email communication platforms, and appointment scheduling tools.
We may disclose personal information when required by Australian law, regulatory requirements, legal processes, or government requests. We may also share information to enforce our terms and conditions, protect our rights and property, ensure user safety, or prevent fraudulent activities. In the event of business transitions such as mergers, acquisitions, or asset sales, personal information may be transferred to successor organizations, subject to continued privacy protection commitments.
Data Security Measures
We implement reasonable administrative, technical, and physical security measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure socket layer encryption for data transmission, restricted access to personal information among employees and contractors, regular security assessments, and secure data storage practices compliant with industry standards.
Despite our security efforts, no internet transmission or electronic storage method guarantees complete security. We cannot ensure absolute security of information you transmit to our website or store on our systems. You acknowledge this inherent risk when providing personal information through electronic means and take responsibility for maintaining confidentiality of any account credentials associated with our services.
Privacy Inquiries
Address: 113 Exhibition St, Melbourne, VIC 3000 Australia
Phone: +61 7 7361 5801
Email: content@darexolvia.com